Terms of Service

1. What the service is

Labeeq is a customer-engagement platform: messaging channels brought into one shared inbox, a contact and deal record behind them, automation, campaigns, and optional AI agents that can answer on your behalf.

2. Your account

You are responsible for the accuracy of your account details, for the people you invite into your workspace, and for keeping credentials safe. Anything done from your workspace is treated as done by you.

• You must be old enough to enter a contract in your country, and use the service for a business purpose.
• Each teammate should have their own login. Sharing one login makes the audit trail meaningless and is a security risk you carry.
• Tell us promptly if you believe an account has been compromised.

3. Free trial

New workspaces get a free trial with no card required. When it ends you choose a plan to carry on; if you choose nothing, the workspace becomes read-only rather than being deleted, and your data stays until you ask us to remove it.

4. Plans, prices and renewal

Paid plans are billed in advance for the interval you pick — monthly or annually — and renew automatically for the same interval until cancelled.

• Prices are shown per currency. The currency your first payment settles in is the one you are billed in from then on.
• Extra seats and AI packages are bought on top of a plan and billed on the same cycle.
• Prices may change; a change never affects a period you have already paid for, and we tell you before a renewal at a new price.
• Taxes are your responsibility where they apply to you.

5. Cancelling and refunds

You can cancel at any time and keep access until the end of the period you have paid for. Fees already paid are not refunded, except where the law gives you a right to one or where we have charged you in error — tell us and we will put it right.

6. Acceptable use

The Acceptable Use Policy is part of these Terms. In short: no unsolicited messaging, nothing unlawful, and nothing that breaks the rules of the channels you connect. Serious or repeated breaches can suspend a workspace.

7. Your data stays yours

You own the contacts, conversations and content in your workspace. We process them to run the service for you, on your instructions — the Data Processing Agreement sets that out, and the Privacy Policy explains it in plain terms.

8. Channels you connect

WhatsApp, Messenger, Instagram, Telegram, Viber, LINE, WeChat, SMS carriers and email providers each have their own terms, prices and rules, and each can change or withdraw an API. We pass their messages through faithfully; we cannot promise their availability, and their charges are between you and them.

9. AI features

AI agents and assistants draft and send messages from the knowledge you give them. They are useful and they are not infallible.

• You decide what an AI agent may do, and you remain responsible for what it sends from your workspace.
• Keep a human in the loop for anything consequential — money, health, legal matters, or anything you would not let a new hire send unreviewed.
• AI output is not advice, and we do not warrant that it is accurate or fit for a particular purpose.

10. Our intellectual property

The platform, its software and its branding remain ours. You get a right to use the service while your subscription lasts, not a right to copy it, resell it, or take it apart to build something similar.

11. Suspension and termination

You may close your workspace whenever you like. We may suspend or close one that breaches these Terms, endangers other users, or goes unpaid — we will tell you why, and where the problem can be fixed we will give you the chance to fix it first.

12. Availability

We work to keep the service running and to warn you before planned maintenance, but we do not currently offer a contractual uptime guarantee. If you need one, talk to us before you buy rather than after.

13. Warranties and liability

The service is provided as it is. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability for any claim is limited to what you paid us in the twelve months before it arose. Nothing here limits liability that cannot be limited by law.

14. Changes to these Terms

We may update these Terms as the product changes. Material changes are announced before they take effect, and the date at the top of this page always tells you which version you are reading. Carrying on using the service after that date means you accept the new version.

15. Governing law

These Terms are governed by the laws of the Arab Republic of Egypt, and the competent Egyptian courts have jurisdiction — without taking away any protection the law of your own country gives you as a consumer.