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Security and privacy

Built to keep your customers’ conversations safe

The controls your team uses every day, and the documents your legal and IT people ask for. We describe what exists today, not promises.

Controls you can switch on today

Two-factor sign-in and passkeys

Every person can add a one-time code or sign in with a passkey instead of a password.

Roles per workspace

Owners and admins run the account; members get only the permissions their role grants in each workspace.

Phone number masking

Your team can serve customers without seeing their full phone numbers.

Private files

Attachments are served only to signed-in members of the workspace they belong to.

Restricted API tokens

Scoped tokens, IP allowlists and a log of every write made through the API.

Encrypted connections

The site, the app and the API are served over HTTPS, and webhook deliveries are signed.

Documents for your review

Everything your legal or IT team needs, in one library.

What we are honest about

Our security document lists the measures in place today and the ones we do not have yet, such as external certifications. Read it before you decide.

Read the security document
Privacy Policy What we collect, why, who else sees it, and how to get it out or have it deleted. Cookie Policy The handful of cookies we set, what each is for, and how to control them. Acceptable Use Policy What you may not send through Labeeq — mostly, anything the person receiving it did not ask for. Data Processing Agreement The terms on which we process the personal data inside your workspace, as your processor. Sub-processors Every third party that touches workspace data, what it does, and where it runs. Deleting your data How to remove a contact, a conversation, or an entire workspace — yourself or by asking us.

A security question?

Tell us what you need to check and we will answer in writing.

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