Deleting your data

1. Deleting things yourself

• A contact and everything attached to it: open the contact in Contacts and choose Delete.
• A single conversation or message: open it in the Inbox and delete it there.
• A knowledge source, a file, a flow or a campaign: delete it from its own page.
• Your own user account: ask your workspace owner to remove you from Settings → Members.

Deleting is immediate in the app. Copies inside operational backups age out on their own schedule rather than being reached into.

2. Closing a whole workspace

Write to ⁦[email protected]⁩ from the address that owns the workspace, or message us on WhatsApp at ⁦+20 109 056 6135⁩, and ask us to close it. We check the request really comes from the workspace owner, close it, and delete its data within 90 days — the delay exists so an account closed in error can be brought back.

3. If you reached us through a business using Labeeq

If a company messaged you through Labeeq and you want your data removed, ask that company: the record belongs to them, and they can delete it in seconds. If you cannot reach them, write to ⁦[email protected]⁩ or message us on WhatsApp at ⁦+20 109 056 6135⁩ and we will pass the request on and tell you we have.

4. What we keep, and why

What stays is the financial record between you and us: the invoices for your Labeeq subscription and the payments made to us. Tax and company law require us to keep those, even after the workspace closes. That is a different thing entirely from your own invoices to your customers, or anything else inside your workspace — all of that is deleted with the rest. Security logs stay for a limited period only.