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Built for your business · Retail & e-commerce

Turn product questions into organised follow-up

Bring supported messaging channels into one inbox, answer routine product questions from maintained knowledge, capture purchase requests and route them for stock, payment and delivery confirmation.

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Labeeq 17 open
M Mariam Adel Instagram
Today
Is the bomber jacket available in M? 🧥
AI agent
AI agent Our catalogue lists M and L. I can send a request for the team to confirm stock and delivery. Classic bomber jacketEGP 1,850Listed in catalogue
Perfect, reserve the M for me 🙌
Request sentStaff will confirm stock, total and delivery
Type a reply…
M Mariam Adel
Returning contact
New product request

What that looks like day to day

1

A maintained product desk

Use selected text, files or website sources for recurring size, material, price and delivery questions. Route uncertain or stock-sensitive answers to the team.

2

Chat to a purchase request

A flow can collect the product, variant, quantity and delivery details, preserve the conversation on the contact record and assign the request for confirmation.

3

Bring eligible shoppers back

Build an audience from labels, saved segments or an imported list, send an approved WhatsApp template or supported channel message, and handle replies in the inbox.

Starter pack · Retail shop

Ready for your first week in one click

When you sign up and pick your trade, Labeeq offers this pack. It installs the flows, AI agents and quick replies below, all switched off until you review them.

Flows7

  • Welcome someone new Greets a contact the first time they ever write in, and tags them so you can see where your new people come from.
  • Ask what they need Offers Sales, Support and Delivery as buttons, then labels and routes the conversation by whichever they tap.
  • Answer after hours Tells anyone who writes when you are closed that you will reply when you open, and marks the thread so it is picked up first thing.
  • Answer the common questions first Offers your usual answers as buttons and keeps «talk to a person» one tap away — so the easy questions never reach the team, and the hard ones reach it fast.
  • Confirm a cash-on-delivery order Reads the order back and asks the customer to confirm before it ships — the single cheapest way to cut refused deliveries.
  • Thank a customer who bought Congratulates the customer the moment their deal is won and moves them on to your customer stage.
  • Ask a happy customer for a word Waits a few days after a win, then asks how it went — the review request that arrives when people still remember you.

AI agents6

  • 📚 Answer questions Answers what people ask using your own knowledge, and hands over the moment it is not sure. The first agent most businesses turn on.
  • 🛍️ Help them choose Asks what they are after, narrows it down, and suggests from what you sell — the assistant for people who are still deciding.
  • 🛒 Take orders Sells from your catalogue in chat — finds the right product, builds the order, reads it back, and places it once the customer says yes.
  • 📦 Chase an order Answers "where is my order" from the customer's real orders — reads back the number, status and contents, and hands over the moment it becomes a refund or a complaint.
  • ✅ Check the order with the customer Gets the customer's yes on a cash-on-delivery order before a teammate confirms it — reads the items and address back, catches a duplicate or a half address, and flags anything that smells off.
  • ↩️ Returns and exchanges Handles "I want to return this" — checks the order is real and recent, explains the policy in plain words, collects what is needed, and hands a tidy case to a person.

Quick replies3

  • Hold an item /keep Happy to keep it aside for you 🙌 What name shall we put on it, and when do you think you will come by?
  • Invite them in /instore It is much easier to choose in person — come by and one of us will take you through it. What day suits you?
  • Tell me when it is back /newstock I will let you know the moment it is back in 🙌 Shall I keep your number for that?
Start with this pack

Nothing goes live on its own. Edit any of it before you switch it on.

Meet shoppers across the supported messaging channels they choose, with provider rules applied per channel.

WhatsApp Email Messenger Instagram SMS Telegram Viber LINE WeChat Website chat

Your first month on Labeeq

  1. 1

    Connect the supported channels you control, set channel rules, and import a CSV only when its identifiers, fields and consent basis have been reviewed.

  2. 2

    Add maintained product and policy sources, then test the AI or flow against known, unknown, out-of-stock and exception questions.

  3. 3

    Capture product and delivery details, label or move qualified contacts through the lifecycle, and route requests to an accountable teammate for confirmation.

  4. 4

    Send a tested campaign to eligible recipients, then monitor provider states and handle replies, changes, opt-outs and unresolved requests in the inbox.

Where Labeeq fits

Retail teams that want one place for pre-sale questions and purchase follow-up while their commerce, inventory, payment and fulfilment systems remain the source of truth.

Setup checklist

  • Maintain product, policy and delivery knowledge; define which availability, price, refund or warranty questions always require staff verification.
  • Build and test the request fields, routing, labels, lifecycle stages and follow-up tasks, including incomplete details and duplicate contacts.
  • Import or segment only eligible recipients, record consent outside or inside Labeeq as your process requires, and test approved templates and opt-out handling.

Important boundaries

  • Labeeq does not by itself reserve inventory, charge a payment, create a commerce-platform order, recover a cart or confirm fulfilment. Those outcomes require staff action or a tested integration.
  • AI answers reflect the sources and instructions you maintain and can be incomplete or wrong. Live stock, prices, delivery dates and policy exceptions should be verified before commitment.
  • Campaign delivery depends on recipient eligibility, provider policy, template status, service availability, plan allowances and provider charges.

How Labeeq connects conversations and follow-up

Each capability supports a different part of the customer workflow.

Omnichannel team inbox Bring WhatsApp, Instagram, Messenger, Telegram, email and web chat into one workspace, with assignment, notes and team replies. Omnichannel team inbox An AI teammate Answers from maintained knowledge in a configured language, runs enabled actions, and hands the conversation to a human under your rules. An AI teammate Sell and fulfil in chat Keep a catalogue with stock, let an AI agent or your team take the order in the conversation, then move it from new to delivered and message the customer at each step. Sell and fulfil in chat CRM & pipeline Keep contact history beside separate deals, values, outcomes and the lifecycle stages your team defines. CRM & pipeline Flows & automation Use visual triggers, conditions and actions to route, qualify, reply and escalate without writing code. Flows & automation Campaign outreach and replies Send approved WhatsApp templates to filtered audiences, then handle campaign replies in the shared inbox. Campaign outreach and replies Insight, not guesswork Review conversation volume, response and resolution times, team workload and the report filters available to your plan. Insight, not guesswork Lead capture and follow-up Keep enquiries from connected channels with the contact record, then use configured AI, routing, deals and tasks to manage the next step. Lead capture and follow-up Organised for busy periods Use ownership, team routing, statuses and workload reporting to keep peak-hour conversations visible and accountable. Organised for busy periods Sign-in and access controls Use encrypted connections, optional two-factor sign-in and passkeys, roles, phone masking and private-file checks as part of your security process. Sign-in and access controls

Also built for

Restaurants & cafés Real estate Education & training Clinics & healthcare Professional services

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