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Retail & e-commerce

Answer product questions, capture purchase intent and follow up on the channels your shoppers use.

Product guidance from maintained knowledge

Purchase requests and follow-up in one thread

Consent-based offers to eligible segments

See how it fits

From the blog WhatsApp Business for Companies: Complete Guide Read the article

Multiple workspaces

Run every branch or brand from one account

Give each branch, brand or country its own workspace with its own channels, contacts and team, while billing, plan limits and account owners stay in one place.

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Separate by design

Each workspace keeps its own channels, conversations, contacts, deals, orders and flows, so one branch never sees another’s customers by accident.

One bill, shared limits

The plan, seats and AI allowance belong to the account and are pooled across its workspaces, so you pay once however you split the work.

The right people in each

Owners and admins reach every workspace; members join only the workspaces they are invited to, with a role in each.

How it works

1
Create a workspace for the branch, brand or market from your account settings.
2
Connect that workspace’s own channels and install a starter pack if you want a head start.
3
Invite the team members who work there and give each a role.
4
Switch between workspaces from the panel, and archive one when it is no longer needed.

Best fit

Businesses with more than one branch, brand or market that want each run separately without paying for separate accounts.

Set up deliberately

Decide how to split the work: by branch, brand, country or team.
Create the workspaces and connect each one’s channels before inviting people.
Invite members to the workspaces they need, and keep owners and admins few.

Confirm before launch

Contacts, conversations and records are not shared between workspaces; the same customer in two branches is two contacts.
Plan limits are pooled, so a busy workspace uses allowance the others would otherwise use.
Deleting a workspace waits seven days and can be cancelled, and the account’s last live workspace cannot be archived.

Multiple workspaces

Common questions

How many workspaces can I create?

As many as your plan allows. The limit and the other plan allowances are shared across all the workspaces in the account.

Can the same person work in several workspaces?

Yes. Invite them to each workspace they need, with a role in each. Owners and admins reach every workspace automatically.

Can I move contacts between workspaces?

No. Each workspace keeps its own records, which is what keeps branches separate. Import the contacts a new workspace needs.

What happens when I delete a workspace?

It disappears from every list at once and is removed after seven days. Until then an owner or admin can cancel, and issued invoices stay on the account.