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Product comparison

Labeeq vs Respond.io

Both products combine messaging, automation and AI. Compare Labeeq’s regional billing and built-in sales follow-up with Respond.io’s broader channel catalogue and enterprise options.

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Respond.io vs Labeeq: feature by feature

Availability may depend on plan, channel, provider and configuration. Where a checkmark would oversimplify, the cell explains the boundary.

Labeeq Respond.io
Channels & inbox
WhatsApp via the official API
Instagram, Messenger, Telegram
Email and SMS in the same inbox
Website chat widget
Voice calls in the inbox Supported on WhatsApp, Messenger and Telnyx VoIP
TikTok
Arabic & local fit
Arabic product interface with RTL
Arabic AI replies Arabic, English or match the customer; test your dialect and terminology Multilingual agents; test your dialect and terminology
Published subscription pricing in regional currencies Published in USD
Regional product focus Arabic/English workflows and regional currencies Global, multilingual product
AI
AI agent answering from your knowledge
Configured agent actions Assignment, existing labels, fields, lifecycle, notes, close and flows Assignment, tags, fields, lifecycle, close and workflows
Text AI agent availability Included credits on every plan; monthly limits apply Growth and higher; AI-credit limits apply
Voice AI agent Advanced and higher on supported calling channels
CRM, automation & campaigns
Contacts with full history
Sales tracking model Native deals with value and outcome, plus one contact lifecycle stage Lifecycle management and lead-management features
Internal follow-up work Assigned tasks and an activity calendar Cal.com and Calendly booking integrations
Visual automation builder Every plan; monthly trigger allowance applies Workflows on Growth and higher
Broadcasts and sequences Eligible channels; plan and provider limits apply Growth and higher; channel and plan limits apply
Platform
Public API and webhooks Selected contacts, conversations, messages, leads and tasks; not every panel action Developer API on Growth; broader webhook and HTTP options by plan
Zapier and n8n Native/community link when configured, otherwise webhook and HTTP setup Listed with Make on Growth and higher
HubSpot and Salesforce A built-in CRM instead: deals, pipelines and companies live inside Labeeq HubSpot listed; Salesforce on Advanced and higher
Free trial 14 days, no card 7 days
Check the official sources

These links support the competitor claims above. Labeeq claims are tied to the live product and pricing catalogue in this site.

Respond.io pricing Supported channels Arabic and RTL announcement AI Agents guide

The plans, side by side

Labeeq
Plus 10 USD/mo
Pro 26 USD/mo
Max 50 USD/mo

From 10 USD/month — 14-day free trial, no card. Plus includes three seats and offers paid extras; Pro and Max list unlimited seats.

See pricing
Respond.io

Starter is listed at $79/month billed yearly; Growth starts at $159/month billed yearly. Growth and Advanced pricing uses a monthly-active-contact selector. The trial is 7 days with no card.

  • Starter — $79/month billed yearly · 5 users · AI Prompt and AI Assist, but no Workflows or AI Agents
  • Growth — starts at $159/month billed yearly · 10 users · starts at 1,000 monthly active contacts
  • Advanced — starts at $279/month billed yearly · 10 users · multiple workspaces, advanced integrations and security
  • Enterprise — custom · unlimited users and higher workspace and API limits

Reviewed against Respond.io's official public pages on 20 August 2026. Recheck before buying because plans change.

Where Labeeq may fit better

Regional operating model

  • Both products offer an Arabic RTL interface; Labeeq centres Arabic and English workflows throughout its product copy and examples.
  • Labeeq publishes subscription prices in several supported regional currencies.
  • AI language behaviour is configurable, with an explicit reminder to test your real dialects and terminology before launch.

Visible plan boundaries

  • Labeeq lists fixed monthly allowances for active contacts, campaigns, automation, API use and AI on its pricing page.
  • Active-contact overages warn rather than interrupting the thread; campaign, automation, API and AI limits have their own documented behaviour.
  • Every Labeeq plan includes text-AI credits; larger AI packages are shown separately from the workspace plan.

Built-in follow-up

  • Native deals track commercial opportunities separately from the contact lifecycle stage.
  • Assigned tasks and the activity calendar keep the internal next step beside the contact or deal.
  • The visual flow builder is available on every plan, subject to the plan’s monthly trigger allowance.
And to be fair

Respond.io publishes a broader channel catalogue—including TikTok, LINE, Viber, WeChat and Telnyx VoIP—and enterprise options. If those channels or its global operating model are central to your requirements, it may be the better fit.

How Labeeq connects conversations and follow-up

Each capability supports a different part of the customer workflow.

Omnichannel team inbox Bring WhatsApp, Instagram, Messenger, Telegram, email and web chat into one workspace, with assignment, notes and team replies. Omnichannel team inbox An AI teammate Answers from maintained knowledge in a configured language, runs enabled actions, and hands the conversation to a human under your rules. An AI teammate Sell and fulfil in chat Keep a catalogue with stock, let an AI agent or your team take the order in the conversation, then move it from new to delivered and message the customer at each step. Sell and fulfil in chat CRM & pipeline Keep contact history beside separate deals, values, outcomes and the lifecycle stages your team defines. CRM & pipeline Flows & automation Use visual triggers, conditions and actions to route, qualify, reply and escalate without writing code. Flows & automation Campaign outreach and replies Send approved WhatsApp templates to filtered audiences, then handle campaign replies in the shared inbox. Campaign outreach and replies Insight, not guesswork Review conversation volume, response and resolution times, team workload and the report filters available to your plan. Insight, not guesswork Lead capture and follow-up Keep enquiries from connected channels with the contact record, then use configured AI, routing, deals and tasks to manage the next step. Lead capture and follow-up Organised for busy periods Use ownership, team routing, statuses and workload reporting to keep peak-hour conversations visible and accountable. Organised for busy periods Sign-in and access controls Use encrypted connections, optional two-factor sign-in and passkeys, roles, phone masking and private-file checks as part of your security process. Sign-in and access controls
Labeeq vs Respond.io

Common questions

Who is Respond.io actually best for?

Evaluate it when you need its broader published channel set, calling options, multiple workspaces, enterprise controls or a global multilingual operating model. Plan eligibility and usage tiers still need to be checked against your exact deployment.

How do I switch from Respond.io?

Export contacts for a mapped CSV import, but do not assume conversation history, automations or every field will transfer. For WhatsApp, verify Meta business access, number and WABA eligibility, provider billing and template behaviour before scheduling a tested cutover.

Why does Labeeq cost less on the entry plan?

The products have different scope, plan gates, currencies and usage limits. Compare the exact seats, active contacts, channels, automation, AI and provider charges you need rather than treating the starting price as the total cost.

Does Labeeq charge per contact?

Plans include monthly active-contact allowances. Reaching one warns you — it never cuts a conversation off mid-thread.

Are WhatsApp charges included in either subscription?

Treat WhatsApp provider or Meta charges as separate from the workspace subscription. The billing route can depend on the connected provider and account setup, so confirm it for both products before comparing totals.

Can I run both during a trial?

Use Labeeq’s website widget or a secondary channel for a side-by-side workflow test. Do not assume one WhatsApp API number can be connected to both platforms at once; plan coexistence or migration against your Meta and provider setup.

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Test the workflow before you move

Use the website widget or a secondary channel during the free trial. Plan any main WhatsApp-number migration separately.

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