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Our story

Built in the region, for the region

Labeeq started with a simple observation: many regional teams depend on messaging, but still evaluate software written around another language, operating model and currency.

Small teams often split customer conversations across phones and channel apps. Ownership becomes unclear, follow-up lives in memory, and context can disappear when responsibilities change.

We built Labeeq to put connected conversations beside contact history, separate deals, assigned tasks, automation and reporting. The product interface supports Arabic and English with right-to-left layouts, and public pricing is available in regional currencies.

The product is developed from Cairo around workflows we can test directly: connecting providers, maintaining approved knowledge, handing work to people and keeping the next action visible. We publish limits and comparison sources so buyers can verify fit rather than rely on a broad promise.

What Labeeq is today

1

A bilingual operating workspace

Arabic and English interfaces with RTL, shared inbox workflows and regional subscription currencies.
2

A connected support-and-sales model

Contacts, channel conversations, deals, tasks, campaigns, flows and reports live in the same application.
3

AI that requires stewardship

Teams choose the maintained sources, enabled actions, language behavior and human handoff rules, then test them before launch.
4

Claims tied to the product

Pricing reads the live catalogue, product pages explain constraints, and proof sections wait for published customer stories.

How Labeeq connects conversations and follow-up

Each capability supports a different part of the customer workflow.

Omnichannel team inbox Bring WhatsApp, Instagram, Messenger, Telegram, email and web chat into one workspace, with assignment, notes and team replies. Omnichannel team inbox An AI teammate Answers from maintained knowledge in a configured language, runs enabled actions, and hands the conversation to a human under your rules. An AI teammate Sell and fulfil in chat Keep a catalogue with stock, let an AI agent or your team take the order in the conversation, then move it from new to delivered and message the customer at each step. Sell and fulfil in chat CRM & pipeline Keep contact history beside separate deals, values, outcomes and the lifecycle stages your team defines. CRM & pipeline Flows & automation Use visual triggers, conditions and actions to route, qualify, reply and escalate without writing code. Flows & automation Campaign outreach and replies Send approved WhatsApp templates to filtered audiences, then handle campaign replies in the shared inbox. Campaign outreach and replies Insight, not guesswork Review conversation volume, response and resolution times, team workload and the report filters available to your plan. Insight, not guesswork Lead capture and follow-up Keep enquiries from connected channels with the contact record, then use configured AI, routing, deals and tasks to manage the next step. Lead capture and follow-up Organised for busy periods Use ownership, team routing, statuses and workload reporting to keep peak-hour conversations visible and accountable. Organised for busy periods Sign-in and access controls Use encrypted connections, optional two-factor sign-in and passkeys, roles, phone masking and private-file checks as part of your security process. Sign-in and access controls

What we believe

Arabic is part of the product

Arabic and English interfaces, right-to-left layouts and bilingual guidance are treated as operating requirements, not a translated landing page.

Publish the boundary

Plan limits come from the enforced catalogue, and comparison pages link the official sources behind competitor claims.

Keep work understandable

Power matters only when a small team can see ownership, context and the next action without assembling another system around it.

The team

Ahmed Abdelnaby
Founder

Engineer building Labeeq from Cairo, with a focus on bilingual customer operations and product boundaries teams can verify.

Tell us the workflow you need to run

Share the channels, team structure and integrations involved, and we will help you verify what works today and what still needs planning.

Contact us