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Retail & e-commerce

Answer product questions, capture purchase intent and follow up on the channels your shoppers use.

Product guidance from maintained knowledge

Purchase requests and follow-up in one thread

Consent-based offers to eligible segments

See how it fits

From the blog WhatsApp Business for Companies: Complete Guide Read the article

Pricing

The same core product, with clear usage limits

Every listed capability in the matrix is available on all three plans. Plans change the included seats and monthly allowances; connected channels have no plan cap.

Monthly Annual Save 17%

Prices in USD EGP SAR AED

Plus

For solo founders getting started

AED 33 / month

390 AED billed yearly

Start free trial

3 — Included seats

5,000 — Active contacts / month

15,000 — Broadcast messages / month

1,000 — Automation triggers / month

+ 9 AED / month extra seat

Build the full monthly estimate

Keep these three billing layers separate when you compare providers.

Labeeq subscription

Covers the workspace and the seats, contacts, campaigns, automation, API and AI credits listed for the plan.

Optional AI top-up

Adds a monthly reply allowance to the credits already included with your plan; it does not replace the plan subscription.

Channel-provider costs

WhatsApp, SMS, email or other providers may charge separately and apply their own setup, template and messaging rules.

Published monthly allowances reset by calendar month. Confirm provider fees, taxes and your expected volumes before purchase.

Compare plans

	Plus	Pro	Max	Enterprise
⚙️ Usage
Workspaces	Unlimited · usage and seats pooled	Unlimited · usage and seats pooled	Unlimited · usage and seats pooled	Custom
Teammate seats	3	Unlimited	Unlimited	Custom
Extra seat	9 AED / month	Not included	Not included	Custom
Active contacts / month	5,000	20,000	50,000	Custom
Campaign messages / month	15,000	Unlimited	Unlimited	Custom
Automation runs / month	1,000	2,000	5,000	Custom
AI replies / month	500	1,500	3,000	Custom
Assistant questions / month	100	500	2,000	Custom
Steps per flow	200	200	200	Custom
💬 Channels
Connected channels	Unlimited	Unlimited	Unlimited	Custom
WhatsApp Business	Included	Included	Included	Included
Facebook Messenger	Included	Included	Included	Included
Instagram DMs	Included	Included	Included	Included
Telegram	Included	Included	Included	Included
SMS (Twilio, Vonage, MessageBird)	Included	Included	Included	Included
Email (Gmail, Microsoft 365, any IMAP/SMTP)	Included	Included	Included	Included
Website chat widget	Included	Included	Included	Included
💬 Inbox & contacts
Shared omnichannel inbox	Included	Included	Included	Included
Private notes and @mentions	Included	Included	Included	Included
Assignment, teams and routing	Included	Included	Included	Included
Snooze and reminders	Included	Included	Included	Included
Bulk actions and keyboard shortcuts	Included	Included	Included	Included
Business hours and away replies	Included	Included	Included	Included
CSAT surveys	Included	Included	Included	Included
Closing notes and reasons	Included	Included	Included	Included
Contacts CRM, labels and custom fields	Included	Included	Included	Included
Duplicate detection and merge	Included	Included	Included	Included
Block contacts and spam guard	Included	Included	Included	Included
Lifecycle stages and pipeline board	Included	Included	Included	Included
Deals and outcomes	Included	Included	Included	Included
Orders with AI order taking	Included	Included	Included	Included
Products, variants and stock	Included	Included	Included	Included
WhatsApp catalog sync and cart orders	Included	Included	Included	Included
Tasks and activity calendar	Included	Included	Included	Included
CSV and Excel imports	Included	Included	Included	Included
✨ AI & automation
AI agent that answers customers	Included	Included	Included	Included
AI Assist in the composer	Included	Included	Included	Included
AI prompts	Included	Included	Included	Included
AI conversation summary	Included	Included	Included	Included
Knowledge base	Included	Included	Included	Included
Knowledge sources	Included	Included	Included	Included
Learns from your chats	Included	Included	Included	Included
Workspace assistant	Included	Included	Included	Included
Visual flow builder	Included	Included	Included	Included
HTTP request step	Included	Included	Included	Included
Google Sheets step	Included	Included	Included	Included
📢 Campaigns
Campaigns	Included	Included	Included	Included
Drip sequences	Included	Included	Included	Included
Saved segments and audiences	Included	Included	Included	Included
Retargeting	Included	Included	Included	Included
Link click tracking	Included	Included	Included	Included
WhatsApp template management	Included	Included	Included	Included
SMS fallback	Included	Included	Included	Included
Campaign calendar	Included	Included	Included	Included
Campaign analytics	Included	Included	Included	Included
💻 Integrations
Connected integrations	2	5	Unlimited	Custom
API calls / month	10,000	200,000	20,000,000	Custom
API rate limit / 10s	30	60	100	Custom
Developer API	Included	Included	Included	Included
Webhook events	Included	Included	Included	Included
Zapier and n8n	Included	Included	Included	Included
Meta Conversions API	Included	Included	Included	Included
Embeddable web widget	Included	Included	Included	Included
📈 Reports
Real-time dashboard	Included	Included	Included	Included
Conversation reports	Included	Included	Included	Included
Agent performance	Included	Included	Included	Included
Channel performance	Included	Included	Included	Included
Lifecycle and funnel reports	Included	Included	Included	Included
CSAT and SLA reports	Included	Included	Included	Included
AI deflection	Included	Included	Included	Included
Data export	Included	Included	Included	Included
🔒 Platform & security
Roles and permissions	Included	Included	Included	Included
Two-factor authentication (2FA)	Included	Included	Included	Included
Passkeys	Included	Included	Included	Included
Mask phone numbers	Included	Included	Included	Included
API token IP allowlist	Included	Included	Included	Included
API audit trail	Included	Included	Included	Included
Private per-company file storage	Included	Included	Included	Included
Arabic and English with RTL	Included	Included	Included	Included

Plus

⚙️ Usage

Workspaces: Unlimited · usage and seats pooled
Teammate seats: 3
Extra seat: 9 AED / month
Active contacts / month: 5,000
Campaign messages / month: 15,000
Automation runs / month: 1,000
AI replies / month: 500
Assistant questions / month: 100
Steps per flow: 200

💬 Channels

Connected channels: Unlimited
WhatsApp Business: Included
Facebook Messenger: Included
Instagram DMs: Included
Telegram: Included
SMS (Twilio, Vonage, MessageBird): Included
Email (Gmail, Microsoft 365, any IMAP/SMTP): Included
Website chat widget: Included

💬 Inbox & contacts

Shared omnichannel inbox: Included
Private notes and @mentions: Included
Assignment, teams and routing: Included
Snooze and reminders: Included
Bulk actions and keyboard shortcuts: Included
Business hours and away replies: Included
CSAT surveys: Included
Closing notes and reasons: Included
Contacts CRM, labels and custom fields: Included
Duplicate detection and merge: Included
Block contacts and spam guard: Included
Lifecycle stages and pipeline board: Included
Deals and outcomes: Included
Orders with AI order taking: Included
Products, variants and stock: Included
WhatsApp catalog sync and cart orders: Included
Tasks and activity calendar: Included
CSV and Excel imports: Included

✨ AI & automation

AI agent that answers customers: Included
AI Assist in the composer: Included
AI prompts: Included
AI conversation summary: Included
Knowledge base: Included
Knowledge sources: Included
Learns from your chats: Included
Workspace assistant: Included
Visual flow builder: Included
HTTP request step: Included
Google Sheets step: Included

📢 Campaigns

Campaigns: Included
Drip sequences: Included
Saved segments and audiences: Included
Retargeting: Included
Link click tracking: Included
WhatsApp template management: Included
SMS fallback: Included
Campaign calendar: Included
Campaign analytics: Included

💻 Integrations

Connected integrations: 2
API calls / month: 10,000
API rate limit / 10s: 30
Developer API: Included
Webhook events: Included
Zapier and n8n: Included
Meta Conversions API: Included
Embeddable web widget: Included

📈 Reports

Real-time dashboard: Included
Conversation reports: Included
Agent performance: Included
Channel performance: Included
Lifecycle and funnel reports: Included
CSAT and SLA reports: Included
AI deflection: Included
Data export: Included

🔒 Platform & security

Roles and permissions: Included
Two-factor authentication (2FA): Included
Passkeys: Included
Mask phone numbers: Included
API token IP allowlist: Included
API audit trail: Included
Private per-company file storage: Included
Arabic and English with RTL: Included

Pro

⚙️ Usage

Workspaces: Unlimited · usage and seats pooled
Teammate seats: Unlimited
Extra seat: Not included
Active contacts / month: 20,000
Campaign messages / month: Unlimited
Automation runs / month: 2,000
AI replies / month: 1,500
Assistant questions / month: 500
Steps per flow: 200

💬 Channels

Connected channels: Unlimited
WhatsApp Business: Included
Facebook Messenger: Included
Instagram DMs: Included
Telegram: Included
SMS (Twilio, Vonage, MessageBird): Included
Email (Gmail, Microsoft 365, any IMAP/SMTP): Included
Website chat widget: Included

💬 Inbox & contacts

Shared omnichannel inbox: Included
Private notes and @mentions: Included
Assignment, teams and routing: Included
Snooze and reminders: Included
Bulk actions and keyboard shortcuts: Included
Business hours and away replies: Included
CSAT surveys: Included
Closing notes and reasons: Included
Contacts CRM, labels and custom fields: Included
Duplicate detection and merge: Included
Block contacts and spam guard: Included
Lifecycle stages and pipeline board: Included
Deals and outcomes: Included
Orders with AI order taking: Included
Products, variants and stock: Included
WhatsApp catalog sync and cart orders: Included
Tasks and activity calendar: Included
CSV and Excel imports: Included

✨ AI & automation

AI agent that answers customers: Included
AI Assist in the composer: Included
AI prompts: Included
AI conversation summary: Included
Knowledge base: Included
Knowledge sources: Included
Learns from your chats: Included
Workspace assistant: Included
Visual flow builder: Included
HTTP request step: Included
Google Sheets step: Included

📢 Campaigns

Campaigns: Included
Drip sequences: Included
Saved segments and audiences: Included
Retargeting: Included
Link click tracking: Included
WhatsApp template management: Included
SMS fallback: Included
Campaign calendar: Included
Campaign analytics: Included

💻 Integrations

Connected integrations: 5
API calls / month: 200,000
API rate limit / 10s: 60
Developer API: Included
Webhook events: Included
Zapier and n8n: Included
Meta Conversions API: Included
Embeddable web widget: Included

📈 Reports

Real-time dashboard: Included
Conversation reports: Included
Agent performance: Included
Channel performance: Included
Lifecycle and funnel reports: Included
CSAT and SLA reports: Included
AI deflection: Included
Data export: Included

🔒 Platform & security

Roles and permissions: Included
Two-factor authentication (2FA): Included
Passkeys: Included
Mask phone numbers: Included
API token IP allowlist: Included
API audit trail: Included
Private per-company file storage: Included
Arabic and English with RTL: Included

Max

⚙️ Usage

Workspaces: Unlimited · usage and seats pooled
Teammate seats: Unlimited
Extra seat: Not included
Active contacts / month: 50,000
Campaign messages / month: Unlimited
Automation runs / month: 5,000
AI replies / month: 3,000
Assistant questions / month: 2,000
Steps per flow: 200

💬 Channels

Connected channels: Unlimited
WhatsApp Business: Included
Facebook Messenger: Included
Instagram DMs: Included
Telegram: Included
SMS (Twilio, Vonage, MessageBird): Included
Email (Gmail, Microsoft 365, any IMAP/SMTP): Included
Website chat widget: Included

💬 Inbox & contacts

Shared omnichannel inbox: Included
Private notes and @mentions: Included
Assignment, teams and routing: Included
Snooze and reminders: Included
Bulk actions and keyboard shortcuts: Included
Business hours and away replies: Included
CSAT surveys: Included
Closing notes and reasons: Included
Contacts CRM, labels and custom fields: Included
Duplicate detection and merge: Included
Block contacts and spam guard: Included
Lifecycle stages and pipeline board: Included
Deals and outcomes: Included
Orders with AI order taking: Included
Products, variants and stock: Included
WhatsApp catalog sync and cart orders: Included
Tasks and activity calendar: Included
CSV and Excel imports: Included

✨ AI & automation

AI agent that answers customers: Included
AI Assist in the composer: Included
AI prompts: Included
AI conversation summary: Included
Knowledge base: Included
Knowledge sources: Included
Learns from your chats: Included
Workspace assistant: Included
Visual flow builder: Included
HTTP request step: Included
Google Sheets step: Included

📢 Campaigns

Campaigns: Included
Drip sequences: Included
Saved segments and audiences: Included
Retargeting: Included
Link click tracking: Included
WhatsApp template management: Included
SMS fallback: Included
Campaign calendar: Included
Campaign analytics: Included

💻 Integrations

Connected integrations: Unlimited
API calls / month: 20,000,000
API rate limit / 10s: 100
Developer API: Included
Webhook events: Included
Zapier and n8n: Included
Meta Conversions API: Included
Embeddable web widget: Included

📈 Reports

Real-time dashboard: Included
Conversation reports: Included
Agent performance: Included
Channel performance: Included
Lifecycle and funnel reports: Included
CSAT and SLA reports: Included
AI deflection: Included
Data export: Included

🔒 Platform & security

Roles and permissions: Included
Two-factor authentication (2FA): Included
Passkeys: Included
Mask phone numbers: Included
API token IP allowlist: Included
API audit trail: Included
Private per-company file storage: Included
Arabic and English with RTL: Included

Enterprise

⚙️ Usage

Workspaces: Custom
Teammate seats: Custom
Extra seat: Custom
Active contacts / month: Custom
Campaign messages / month: Custom
Automation runs / month: Custom
AI replies / month: Custom
Assistant questions / month: Custom
Steps per flow: Custom

💬 Channels

Connected channels: Custom
WhatsApp Business: Included
Facebook Messenger: Included
Instagram DMs: Included
Telegram: Included
SMS (Twilio, Vonage, MessageBird): Included
Email (Gmail, Microsoft 365, any IMAP/SMTP): Included
Website chat widget: Included

💬 Inbox & contacts

Shared omnichannel inbox: Included
Private notes and @mentions: Included
Assignment, teams and routing: Included
Snooze and reminders: Included
Bulk actions and keyboard shortcuts: Included
Business hours and away replies: Included
CSAT surveys: Included
Closing notes and reasons: Included
Contacts CRM, labels and custom fields: Included
Duplicate detection and merge: Included
Block contacts and spam guard: Included
Lifecycle stages and pipeline board: Included
Deals and outcomes: Included
Orders with AI order taking: Included
Products, variants and stock: Included
WhatsApp catalog sync and cart orders: Included
Tasks and activity calendar: Included
CSV and Excel imports: Included

✨ AI & automation

AI agent that answers customers: Included
AI Assist in the composer: Included
AI prompts: Included
AI conversation summary: Included
Knowledge base: Included
Knowledge sources: Included
Learns from your chats: Included
Workspace assistant: Included
Visual flow builder: Included
HTTP request step: Included
Google Sheets step: Included

📢 Campaigns

Campaigns: Included
Drip sequences: Included
Saved segments and audiences: Included
Retargeting: Included
Link click tracking: Included
WhatsApp template management: Included
SMS fallback: Included
Campaign calendar: Included
Campaign analytics: Included

💻 Integrations

Connected integrations: Custom
API calls / month: Custom
API rate limit / 10s: Custom
Developer API: Included
Webhook events: Included
Zapier and n8n: Included
Meta Conversions API: Included
Embeddable web widget: Included

📈 Reports

Real-time dashboard: Included
Conversation reports: Included
Agent performance: Included
Channel performance: Included
Lifecycle and funnel reports: Included
CSAT and SLA reports: Included
AI deflection: Included
Data export: Included

🔒 Platform & security

Roles and permissions: Included
Two-factor authentication (2FA): Included
Passkeys: Included
Mask phone numbers: Included
API token IP allowlist: Included
API audit trail: Included
Private per-company file storage: Included
Arabic and English with RTL: Included

AI agent packages

Every plan includes free AI credits. Add a package when you need more — priced on its own, so you only pay for the AI you actually use.

AI Starter

19 AED / month

500 AI replies / month

AI Growth

69 AED / month

2,000 AI replies / month

AI Scale

299 AED / month

10,000 AI replies / month

Pricing

Questions about pricing

What counts as an active contact?

Anyone you exchanged at least one message with during the month, counted once however much you chat. Contacts you never message that month cost nothing.

What happens if I go over?

The active-contact meter is informational and does not interrupt an open thread. Usage-enforced features such as broadcasts, automation, AI and API calls can pause at their allowance until the calendar month resets, you upgrade or you add the applicable capacity.

Do I pay per message?

Labeeq does not include third-party channel charges in the subscription. WhatsApp, SMS, email or another provider may bill messaging or hosting separately, so confirm the provider and country-specific rate card for your setup.

Can I add more seats?

Plus includes three seats and offers paid extra seats at the displayed monthly rate. Pro and Max list unlimited seats, so they do not show an extra-seat charge.

Is the AI included?

Every plan comes with free AI credits each month. Beyond those you add an AI package, billed separately because its cost depends on how much you use it.

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