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Retail & e-commerce

Answer product questions, capture purchase intent and follow up on the channels your shoppers use.

Product guidance from maintained knowledge

Purchase requests and follow-up in one thread

Consent-based offers to eligible segments

See how it fits

From the blog WhatsApp Business for Companies: Complete Guide Read the article

Built for your business · Professional services

Turn service enquiries into accountable next steps

Collect the facts your team needs, route the conversation, create a lead when appropriate and attach dated follow-up without pretending intake is advice, a quote or an engagement.

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Labeeq 17 open

O Omar Farouk WhatsApp

Today

Need a quote — AC maintenance, 6 units, Maadi

AI agent

AI agent Thanks — I saved those details for the team to review before any price or visit is confirmed. AC maintenance · 6 unitsMaadi · this week

That was fast — send it and let's book Tuesday 👌

Review task createdStaff to scope and price · follow-up Tuesday

Type a reply…

O Omar Farouk

Lead · intake review

New quote request

What that looks like day to day

One intake queue

Bring supported website and messaging enquiries into one inbox, ask approved scoping questions with a flow and assign the resulting conversation to a person or team.

A recorded commercial follow-up

Create a lead with a source, owner and estimated value when justified, then record lifecycle progress and a dated task after staff reviews the request.

Client work that stays visible

Link consultation, site-visit, callback or renewal tasks to the contact. Teammates can see the conversation context and update the task as the real work changes.

Starter pack · Services and trades

Ready for your first week in one click

When you sign up and pick your trade, Labeeq offers this pack. It installs the flows, AI agents and quick replies below, all switched off until you review them.

Flows7

Welcome someone new Greets a contact the first time they ever write in, and tags them so you can see where your new people come from.
Answer after hours Tells anyone who writes when you are closed that you will reply when you open, and marks the thread so it is picked up first thing.
Turn an enquiry into a deal Asks what the customer is after, opens a deal on your pipeline unless one is already open, and gives the owner a task to call them.
Take a booking request Asks what they want to book and when, writes it down, and gives the team the job of confirming it — an appointment, a table, a viewing or a visit.
Chase a new deal while it is warm A working day after a deal opens, nudges the customer and reminds the owner — the follow-up that usually never happens.
Thank a customer who bought Congratulates the customer the moment their deal is won and moves them on to your customer stage.
Ask a happy customer for a word Waits a few days after a win, then asks how it went — the review request that arrives when people still remember you.

AI agents3

🎯 Qualify a new enquiry Asks the few questions your team always asks, saves the answers on the contact, and passes on the ones worth a call.
📅 Take booking requests Collects what you need to book somebody in — what, when, and who — and hands a complete request to the team.
📚 Answer questions Answers what people ask using your own knowledge, and hands over the moment it is not sure. The first agent most businesses turn on.

Quick replies3

Ask what the job is /quote Happy to quote 🙏 Tell me what needs doing and where, and I will come back to you with a price.
Agree a time /booking Which day suits you, and roughly what time? I will check with the team and confirm.
Before the visit /onsite Someone will call you before arriving so nobody is kept waiting. Is this the best number to reach you on?

Start with this pack

Nothing goes live on its own. Edit any of it before you switch it on.

Use supported channels for intake and follow-up while professional judgement and service delivery remain with your team.

WhatsApp Email Messenger Instagram SMS Telegram Viber LINE WeChat Website chat

Your first month on Labeeq

1
Connect the supported channels you control and define which enquiries become conversations only, leads or assigned specialist queues.
2
Use a tested flow to collect the minimum safe facts—service, location and preferred timing where relevant—with a route for uncertain or sensitive matters.
3
Have a qualified teammate review scope, create or update the lead, and add one-off consultation, visit or follow-up tasks; issue quotes and commitments in the authorised system.
4
After service delivery is verified externally, send an approved follow-up or review request only when consent, professional rules and channel policy permit it.

Where Labeeq fits

Service teams that want structured enquiry intake, ownership and commercial follow-up while their practice, project, field-service, contract and billing systems remain authoritative.

Setup checklist

Define safe intake questions by service type, required fields, team routing, conflicts or eligibility checks and what must never be requested in a general messaging channel.
Configure lead sources, lifecycle outcomes, owners, value rules and one-off tasks, then test incomplete scope, duplicate clients, reassignment and cancellation.
Review saved replies, AI sources and flows with the responsible professionals; set human approval for estimates, commitments, regulated advice and sensitive attachments.

Important boundaries

Labeeq does not by itself inspect a job, calculate or issue a reliable quote, create an engagement, sign a contract, invoice, collect payment or manage project or field execution.
AI and flows must not provide legal, tax, accounting, financial, engineering, safety or other regulated professional advice. A qualified person must assess facts, conflicts, scope and risk.
A task records internal follow-up; it is not a confirmed consultation, site visit, renewal or recurring schedule. Customer confirmation requires a separately sent and delivered message.
Attachments and conversation history are not a complete document, case or records-management system. Apply suitable access, retention and secure-file procedures for client material.
Pipeline value and won or lost outcomes reflect values entered in Labeeq; they do not establish signed revenue, invoiced work, collected cash or professional-service results.