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Retail & e-commerce

Answer product questions, capture purchase intent and follow up on the channels your shoppers use.

Product guidance from maintained knowledge

Purchase requests and follow-up in one thread

Consent-based offers to eligible segments

See how it fits

From the blog WhatsApp Business for Companies: Complete Guide Read the article

Built for your business · Clinics & healthcare

Route administrative enquiries without clinical decisions

Collect appointment requests and answer carefully maintained administrative questions on supported channels, with urgent, medical, coverage and uncertain cases handed to clinic staff.

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Labeeq 17 open

M Mona Khaled WhatsApp

Today

I need an appointment with Dr. Hany this week 🙏

AI agent

AI agent I can send Thursday 6:30pm as your preferred time; clinic staff must confirm the slot. Preferred time · Thursday 6:30pmDr. Hany · first visit

Yes please, book it ✅

Appointment request sentPending clinic confirmation · no reminder yet

Type a reply…

M Mona Khaled

Administrative follow-up task

New appointment request

What that looks like day to day

Appointment requests with an owner

Collect the requested clinician or service and preferred time, then create an assigned task. Staff checks the clinical schedule before sending any confirmation.

Administrative follow-up you can see

Keep the channel conversation on the contact record and use tasks for reschedule or confirmation work. Patient reminders require a separate, approved and tested message workflow.

Narrow, maintained information

Use reviewed sources for hours, location and general service administration. Route symptoms, diagnosis, treatment, medication, preparation, price exceptions and coverage decisions to authorised staff.

Starter pack · Clinic or medical centre

Ready for your first week in one click

When you sign up and pick your trade, Labeeq offers this pack. It installs the flows, AI agents and quick replies below, all switched off until you review them.

Flows6

Welcome someone new Greets a contact the first time they ever write in, and tags them so you can see where your new people come from.
Answer after hours Tells anyone who writes when you are closed that you will reply when you open, and marks the thread so it is picked up first thing.
Take a booking request Asks what they want to book and when, writes it down, and gives the team the job of confirming it — an appointment, a table, a viewing or a visit.
Rescue a customer left waiting If nobody has replied in 30 minutes, apologises to the customer and raises the thread so a person picks it up.
Catch a complaint early Watches for the words an unhappy customer uses, raises the thread and tells the team before it turns into a review.
Ask a happy customer for a word Waits a few days after a win, then asks how it went — the review request that arrives when people still remember you.

AI agents3

📚 Answer questions Answers what people ask using your own knowledge, and hands over the moment it is not sure. The first agent most businesses turn on.
📅 Take booking requests Collects what you need to book somebody in — what, when, and who — and hands a complete request to the team.
🌙 Cover the night shift Answers what it can while you are closed, takes a message for everything else, and makes sure the morning starts with the details.

Quick replies3

Take an appointment request /appointment Of course 🙏 Which day suits you, and is this your first visit with us?
Ask what to bring /documents Please bring any previous reports or prescriptions with you — it helps the doctor a great deal.
Urgent case /urgent If this is urgent please call us straight away rather than waiting for a message — we would rather see you today.

Start with this pack

Nothing goes live on its own. Edit any of it before you switch it on.

Use only channels and workflows your organisation has approved for the type of health information involved.

WhatsApp Email Messenger Instagram SMS Telegram Viber LINE WeChat Website chat

Your first month on Labeeq

1
Approve the channel and data flow first, connect only the channels you control and display emergency and after-hours instructions before collecting details.
2
Restrict any automated answer to reviewed administrative information and test immediate handoff for symptoms, medicines, clinical instructions, urgency and uncertain questions.
3
Collect a preferred appointment window, assign a staff task and send no booking language until the clinic or scheduling system confirms the slot.
4
If authorised, build and test a separate reminder workflow with identity, consent, opt-out, provider-delivery and rescheduling handling; measure operations without promising fewer no-shows.

Where Labeeq fits

Healthcare organisations that want a front door for low-risk administrative messaging while clinicians, scheduling, medical records, billing and emergency services remain firmly outside automated decision-making.

Setup checklist

Complete a legal, privacy and security assessment for your jurisdiction, contracts, messaging providers, retention, access roles, audit needs and any protected health information before launch.
Limit intake to necessary administrative fields, publish an emergency warning, define immediate human handoff and prohibit AI answers about symptoms, diagnosis, treatment, medication or clinical urgency.
Maintain hours, locations and service information; test identity verification, wrong recipients, minors or guardians, staff permissions, after-hours messages, provider failure and deletion procedures.

Important boundaries

Labeeq is not an electronic health record, clinical decision-support, triage, telemedicine, prescribing, insurer-verification or emergency system. It must not be used to diagnose, recommend treatment or decide urgency.
A task or captured preferred time is not an appointment. The clinic or a tested scheduling integration must verify availability and send the confirmation before the patient relies on it.
General price, preparation or insurance text can be outdated or inapplicable to an individual. Authorised staff must confirm clinical instructions, actual charges, benefits, authorisation and coverage.
Using a product feature does not by itself establish compliance with HIPAA, GDPR or any local health-data rule. The healthcare organisation remains responsible for lawful processing, minimum-necessary access and appropriate safeguards.
Messaging and AI providers can receive data according to their configuration and terms. Do not enter health information until your organisation has approved the full data flow and vendor arrangements.