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Omnichannel inbox

Bring supported channels into one inbox

Connect WhatsApp, Instagram, Messenger, Telegram, Viber, LINE, WeChat, email, SMS and website chat to one team workspace, while each provider keeps its own setup and messaging rules.

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Omnichannel inbox

A setup path for each provider

Meta and supported Google mailboxes can use OAuth when the platform apps are configured. Telegram, other email and SMS providers use the credentials and webhook steps their connection requires.

One workspace, explicit identities

Each channel message joins its own contact and conversation context. Duplicate suggestions and reviewed merges help unify the same person when reliable identifiers are available.

Reply through the source channel

The inbox sends the reply through the connected channel, subject to its authentication, service windows, approved templates, supported media and provider availability.

How it works

  1. 1

    Open Settings → Channels and pick the channel to connect.

  2. 2

    Complete its OAuth, token, mailbox or SMS-provider setup and run the available connection check.

  3. 3

    Send an inbound and outbound test, then configure ownership, business hours, greetings and provider-specific behavior.

  4. 4

    Add further channel instances when ready; plans currently list no connected-channel count cap.

Best fit

Teams that operate several supported messaging, email, SMS or web-chat endpoints and want shared ownership without hiding provider-specific rules.

Set up deliberately

  • Confirm that you control the provider account, business assets, numbers, pages, domains and credentials.
  • Connect and test one instance before adding routing, greetings, templates, flows or AI.
  • Document which team owns each channel and what should happen outside business hours or after a provider window closes.

Confirm before launch

  • A shared inbox does not guarantee that one person is automatically one contact across unrelated channel identifiers.
  • OAuth availability depends on configured platform apps; some providers require manual credentials, webhooks or admin approval.
  • Delivery, templates, media, rate limits, outages and messaging fees remain subject to the underlying provider.
Omnichannel inbox

Common questions

Which channels can I connect?

WhatsApp (official API), Instagram, Facebook Messenger, Telegram, email, SMS and your website's chat widget.

Can I connect more than one number or page?

The product supports multiple channel records and lists no plan cap on connected channels. Each provider asset must still be eligible, under your control and not claimed by an incompatible connection.

Is connecting complicated?

It depends on the provider. Meta and supported Google mailbox paths can use OAuth when platform credentials are configured; Telegram, other mailboxes and SMS providers require their own tokens, server details, webhooks or verification.

Works even better together

Website live chat A chat widget on your site in one script tag Contact management One record per customer, with fields and merges Post comments Facebook and Instagram comments in the inbox

How Labeeq connects conversations and follow-up

Each capability supports a different part of the customer workflow.

Omnichannel team inbox Bring WhatsApp, Instagram, Messenger, Telegram, email and web chat into one workspace, with assignment, notes and team replies. Omnichannel team inbox An AI teammate Answers from maintained knowledge in a configured language, runs enabled actions, and hands the conversation to a human under your rules. An AI teammate Sell and fulfil in chat Keep a catalogue with stock, let an AI agent or your team take the order in the conversation, then move it from new to delivered and message the customer at each step. Sell and fulfil in chat CRM & pipeline Keep contact history beside separate deals, values, outcomes and the lifecycle stages your team defines. CRM & pipeline Flows & automation Use visual triggers, conditions and actions to route, qualify, reply and escalate without writing code. Flows & automation Campaign outreach and replies Send approved WhatsApp templates to filtered audiences, then handle campaign replies in the shared inbox. Campaign outreach and replies Insight, not guesswork Review conversation volume, response and resolution times, team workload and the report filters available to your plan. Insight, not guesswork Lead capture and follow-up Keep enquiries from connected channels with the contact record, then use configured AI, routing, deals and tasks to manage the next step. Lead capture and follow-up Organised for busy periods Use ownership, team routing, statuses and workload reporting to keep peak-hour conversations visible and accountable. Organised for busy periods Sign-in and access controls Use encrypted connections, optional two-factor sign-in and passkeys, roles, phone masking and private-file checks as part of your security process. Sign-in and access controls

See it working on your own conversations.

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