Put chat on your website
One snippet, and website visitors land in the same inbox.
The web chat is a channel like the others, so you can have more than one — one per website, for example.
- 1 Open Settings → Channels → Connect a channel, choose the Live Chat tab and pick Web chat.
- 2 Give it a title and greeting, set the allowed domains, and style it — colour, launcher position, teaser message and agent avatar.
- 3 Save to get your embed snippet, then paste it just before the closing </body> tag on every page where the chat bubble should appear.
Useful options
- Pre-chat form — ask for a name and email before the first message.
- Start the bot when the chat opens — run your website flow straight away instead of waiting for the first message.
- Email contact form — add an Email tab; submissions open an email conversation on your email channel.
- WhatsApp number — offer «Chat on WhatsApp» as another way to reach you.
The channel's Installation tab shows when the widget is live — as soon as visitors start conversations, you know the snippet works without asking your developer.
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