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Product comparison

Labeeq vs Trengo

Both products offer a shared inbox, automation and AI. Compare Labeeq’s Arabic interface, built-in sales pipeline and orders with Trengo’s European omnichannel inbox, built-in voice and broad integration catalogue.

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Trengo vs Labeeq: feature by feature

Availability may depend on plan, channel, provider and configuration. Where a checkmark would oversimplify, the cell explains the boundary.

Labeeq Trengo
Channels & inbox
WhatsApp via the official API
Instagram and Facebook
Email, SMS and Telegram Listed in its channel guide; availability depends on plan
Website chat widget
Voice calls in the inbox Trengo Voice: add-on on Boost and Pro, fully included on Enterprise
LINE, WeChat and Viber Its own blog says LINE and Viber are not possible; custom channels via API on Pro and higher
TikTok Not yet; on our roadmap Listed on its integrations page
Arabic & local fit
Arabic product interface with RTL Arabic is not among its listed site languages; verify the inbox UI and RTL in trial
Arabic AI replies Arabic, English or match the customer; test your dialect AI agent lists 70+ languages; test Arabic and your dialect
Published subscription pricing in regional currencies Billed in euros
AI
AI agent answering from your knowledge
Configured agent actions Orders, inquiries, assignment, labels, fields, lifecycle, notes, follow-ups, close and flows Labels, actions and live data lookups; third-party API actions on Pro and higher
AI pricing Included credits on every plan; monthly limits apply €0.25 per AI conversation billed yearly, €0.30 billed monthly
Voice AI agent AI Agents on Trengo Voice calls
CRM, automation & campaigns
Contacts with full history Contacts per channel, merged into customer profiles
Sales tracking model Several weighted pipelines with products, quotes and won/lost reasons, plus inquiries and lead scores Deals shown from Pipedrive or Salesforce integrations; verify a native pipeline in trial
Internal follow-up work Tasks, calls and meetings on one calendar, personal booking links and Cal.com bookings AI appointment-scheduling skill; verify a task calendar in trial
Visual automation builder Every plan; monthly trigger allowance applies Rules, Flowbots billed as an add-on, and AI Journeys in beta
Broadcasts and sequences Eligible channels; plan and provider limits apply Broadcasting is a paid add-on on every plan; verify sequences in trial
Social publishing & comments
Schedule posts to Facebook and Instagram Content studio drafts with AI and publishes or schedules to connected Pages and Instagram accounts once Meta’s publishing permission is on Not documented in its help centre
Facebook and Instagram comments in the inbox Public reply or private message from the inbox; depends on Meta’s comment permissions Comments arrive in the inbox with public replies; verify private replies in trial
Comment automation Comment triggers start flows, such as a private reply to “price?” comments Verify in trial
Commerce & orders
Product catalogue with stock Products with variants, prices and stock, plus a low-stock threshold Shopify, WooCommerce, Magento 2 and Wix integrations; no native catalogue documented
Order board and status messages Board from new to delivered, with a customer message on each status you choose Order lookups in connected shops; no native order board documented
WhatsApp catalogue and cart A connected WhatsApp catalogue cart becomes an order Verify in trial
AI agent takes orders Quotes only catalogue prices and places the order after the customer confirms AI skills answer order-status, return and stock questions
Platform
Public API and webhooks Selected supported routes on every plan; monthly limits apply REST API and webhooks; custom integrations on Pro and higher
Automation connectors Zapier or n8n through a configured link or webhook/HTTP setup Official Zapier integration; Make with AI Journeys
HubSpot and Salesforce A built-in CRM instead: deals, pipelines and companies live inside Labeeq HubSpot, Salesforce, Pipedrive and Zoho CRM integrations
Several workspaces in one account Plan, seats and AI credits pooled across branches or brands Verify in trial
Mobile app iPhone and Android app in testing; waitlist open Progressive web app, used without an app-store download
Free trial 14 days, no card 7 days, no card
Check the official sources

These links support the competitor claims above. Labeeq claims are tied to the live product and pricing catalogue in this site.

Trengo pricing Supported channels AI agent Facebook comments Connecting an existing WhatsApp number

The plans, side by side

Labeeq
Plus 499 EGP/mo
Pro 1,299 EGP/mo
Max 2,499 EGP/mo

From 499 EGP/month — 14-day free trial, no card. Plus includes three seats and offers paid extras; Pro and Max list unlimited seats.

See pricing
Trengo

Boost is €299/month billed yearly or €349 billed monthly; Pro is €499/month billed yearly or €599 billed monthly; Enterprise is custom. Extra conversations, the AI surcharge, broadcasting and voice are charged on top, and the trial is 7 days with no card.

  • Boost — €299/month billed yearly (€349 monthly) · 10 users · 6,000 conversations a year, or 500 a month on monthly billing
  • Pro — €499/month billed yearly (€599 monthly) · 20 users · 18,000 conversations a year, or 1,500 a month · API actions and custom integrations
  • Enterprise — custom users and conversations · voice fully included · dedicated success manager
  • Extras — users from €25 on Boost or €40 on Pro billed yearly · €15 per 100 extra conversations billed yearly · €0.25 per AI conversation billed yearly

Reviewed against Trengo's official public pages on 21 October 2026. Recheck before buying because plans change.

Where Labeeq may fit better

Arabic-first operations

  • Labeeq has Arabic and English interfaces with RTL, and centres Arabic and English workflows in its product copy and examples.
  • Labeeq publishes subscription prices in several supported regional currencies; Trengo bills in euros.
  • AI language behaviour is configurable, with an explicit reminder to test your real dialects and terminology before launch.

Selling inside the inbox

  • Native deals on weighted pipelines track commercial opportunities without a separate CRM.
  • A product catalogue with stock and an order board keep the sale beside the conversation.
  • Assigned tasks and the activity calendar keep the next step beside the contact or deal.

Cost shape

  • Labeeq lists fixed monthly allowances for active contacts, campaigns, automation, API use and AI on its pricing page.
  • Trengo prices by included conversations, with extra conversation packs, a per-conversation AI surcharge and add-ons for broadcasting and voice.
  • Compare the same monthly conversation volume, seats and AI use on both sides rather than the plan price alone.
And to be fair

Trengo is a mature European omnichannel inbox. It has built-in voice with IVR, queues, number porting and AI on calls, a broad e-commerce and CRM integration catalogue, ready-made AI skills for order and return questions, deep help-centre and developer documentation, and WhatsApp coexistence. If calling or those integrations matter most, it may be the better fit.

How Labeeq connects conversations and follow-up

Each capability supports a different part of the customer workflow.

Omnichannel team inbox Bring WhatsApp, Instagram, Messenger, Telegram, email and web chat into one workspace, with assignment, notes and team replies. Omnichannel team inbox An AI teammate Answers from maintained knowledge in a configured language, runs enabled actions, and hands the conversation to a human under your rules. An AI teammate Sell and fulfil in chat Keep a catalogue with stock, let an AI agent or your team take the order in the conversation, then move it from new to delivered and message the customer at each step. Sell and fulfil in chat CRM & pipeline Run deals on weighted pipelines with their contacts, company, products, quotes and next step, and see why you win and lose. CRM & pipeline Flows & automation Use visual triggers, conditions and actions to route, qualify, reply and escalate without writing code. Flows & automation Campaign outreach and replies Send approved WhatsApp templates to filtered audiences, then handle campaign replies in the shared inbox. Campaign outreach and replies Insight, not guesswork Review conversation volume, response and resolution times, team workload and the report filters available to your plan. Insight, not guesswork Lead capture and follow-up Keep enquiries from connected channels with the contact record, then use configured AI, routing, deals and tasks to manage the next step. Lead capture and follow-up Organised for busy periods Use ownership, team routing, statuses and workload reporting to keep peak-hour conversations visible and accountable. Organised for busy periods Sign-in and access controls Use encrypted connections, optional two-factor sign-in and passkeys, roles, phone masking and private-file checks as part of your security process. Sign-in and access controls
Labeeq vs Trengo

Common questions

Who is Trengo actually best for?

Evaluate it when built-in voice, a European vendor, ready-made e-commerce AI skills or its Shopify, WooCommerce, HubSpot, Salesforce and Pipedrive integrations are central. Check the conversation volume, add-ons and plan gates against your exact setup.

How do I switch from Trengo?

Export the contacts you are allowed to retain and map them into Labeeq, but do not assume conversations, rules, flowbots, AI setup or every field will transfer. For WhatsApp, verify Meta business access, WABA and number eligibility, provider billing and templates before scheduling a tested cutover.

Does Trengo charge per conversation?

Its plans include a set number of conversations, with extra packs and a per-conversation AI surcharge on top. Labeeq plans include monthly allowances for active contacts, campaigns, automation, API use and AI credits, so compare the same workload on both.

Can my team work in Arabic?

Labeeq’s interface is available in Arabic and English with RTL. Trengo’s public site does not list Arabic, so check its inbox language and right-to-left layout during the trial if your team works in Arabic.

Are WhatsApp charges included in either subscription?

Treat Meta’s WhatsApp charges as separate from either subscription. Trengo’s pricing page notes free service messages up to a monthly limit per number before Meta’s rates apply; confirm your own countries, categories and volumes on both sides.

Can I run both during a trial?

Use Labeeq’s website widget or a secondary channel for a side-by-side workflow test. Do not assume one WhatsApp API number can be connected to both platforms at once; plan coexistence or migration against your Meta and provider setup.

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Test the workflow before you move

Use the website widget or a secondary channel during the free trial. Plan any main WhatsApp-number migration separately.

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