Business hours and away messages
Set expectations when nobody is at the desk.
A customer who writes at 11pm will wait — as long as they know they are waiting. Business hours let Labeeq say so automatically.
- 1 Open Settings → Hours & response time and set your working days and hours, in the workspace timezone. Add two rows for one day to set a split shift.
- 2 Add holidays so a closed day is not treated as a slow reply. A holiday can repeat every year on the Gregorian or the Hijri calendar.
- 3 Write your away message — say when you will be back, not just that you are closed.
- 4 Set a first response target. Conversations waiting longer are flagged in the inbox and the reports.
Pair away hours with an AI agent: it can answer the common questions overnight and leave only the real ones for the morning.
Still stuck? A human will answer.
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